Question 1

How long does order processing take?

Accepted Answer

All products shown as "available" ship directly from our warehouse in Poland. Depending on the delivery method and the time you place your order, it ships the same or at most the next business day.

Question 2

Can I place an order by phone?

Accepted Answer

Yes, our hotline +48 517 075 198 is available Monday to Friday, 8:30–15:30.

Question 3

How can I pay for my order?

Accepted Answer

You can prepay (BLIK, Przelewy24, card, Apple Pay, Google Pay, PayPal, bank transfer) or pay the courier on delivery. See the Payment methods page for details.

Question 4

Which bank account should I transfer the payment to?

Accepted Answer

Account number: PL 56 1050 1823 1000 0092 2112 3558, bank: ING Bank Śląski, account owner: KVM Maciej Kierski, ul. Jerzego Waszyngtona 14 lok. 172, 15-269 Białystok. Use your order number as the transfer title.

Question 5

How much does shipping cost?

Accepted Answer

Shipping cost depends on the delivery method. With prepayment we offer free delivery from 99 zł. See the Delivery page for details.

Question 6

How can I track my parcel?

Accepted Answer

Once we hand the parcel to the courier, you will receive the tracking number by email so you can follow its journey.

Question 7

How do I use a discount code?

Accepted Answer

If you have a discount code, enter it in the dedicated field in the cart while placing your order. Product prices update automatically.

Question 8

Will I receive a confirmation after placing an order?

Accepted Answer

Yes, after successfully placing an order you will receive an email with the confirmation and purchase details.

Question 9

Can I change or cancel my order?

Accepted Answer

If the order has not yet been handed over for fulfilment, contact us as soon as possible — we will check whether changes are still possible.

Question 10

Can I return a purchased product?

Accepted Answer

Yes, you can return any product bought in our shop within 30 days of delivery, without giving a reason. See the Returns page for details.

Question 11

How do I send a return?

Accepted Answer

Report the return via the form in My account or by email to bok@edaxe.pl, pack the product and send it to: KVM — EDAXE, ul. Handlowa 7, 15-399 Białystok, Poland. Detailed instructions are on the Returns page.

Question 12

How soon will I get my refund?

Accepted Answer

We aim to refund as quickly as possible, no later than within 14 days.

Question 13

What if the product I received is defective?

Accepted Answer

You have the full right to file a complaint. Email us at bok@edaxe.pl and describe the issue. See the Complaints page for details.

Question 14

The product was damaged in transit — what should I do?

Accepted Answer

If the parcel was damaged during transport, contact us as soon as possible by emailing bok@edaxe.pl.

Question 15

What can I do if the product stops working after some time?

Accepted Answer

In case of a product failure, contact us. We will review the report and propose the best solution. Details about complaints are on the Complaints page.

Question 16

Can I file a complaint without a receipt or the original packaging?

Accepted Answer

Of course — any other proof of transaction, e.g. the order number, can identify the purchase.

Question 17

Do I need an account to shop?

Accepted Answer

Yes. Purchasing without registration is not possible. An account makes managing orders and accessing purchase history easier.

Question 18

How do I create an account?

Accepted Answer

Creating an account is quick and only requires basic details. After registering you get access to your customer panel.

Question 19

I don't remember my password — what should I do?

Accepted Answer

Use the "Forgot password?" option on the login page. You will receive instructions to set a new password.

Question 20

Can I change my account details?

Accepted Answer

Yes, you can update the details saved in your account in the customer panel.

Question 21

Can I delete my account?

Accepted Answer

Yes, if you want to delete your account, contact us by emailing bok@edaxe.pl.

Question 22

Is my data safe?

Accepted Answer

Yes, we apply appropriate security measures to protect customer data. Information about data processing is in the Privacy policy.

Frequently asked questions

Placing and processing an order

Returns and complaints

Customer account